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Choice of Repairer
Your Insurance Company's Role and Your Rights Your insurance company can be a great help in facilitating the repair of your vehicle following an accident, and making sure all the damage is repaired properly. They can help guide you through the process efficiently-afterall, this is what you have been paying those premiums for.
What your insurance company cannot do is direct you to a specific repair facility or dictate what kind of repair parts will be used to restore your vehicle. Here are some important tips to keep in mind when working with your insurance company representative.
It is your choice. While your insurance company may have suggestions or a list of preferred body shops, you have the right to choose your own repair facility.
Ask if the repair estimates are based on OEM parts. Many insurance carriers ask repair facilities to prepare estimates using generic aftermarket or imitation parts. You have the right to insist on genuine Mercedes-Benz Collision Repair Parts.
